Meet Elise: Our 24/7 Virtual Telephone Assistant
November 7, 2026 2:16 pm
To help you get the care and information you need without waiting on hold, our clinic uses Elise, a secure and intelligent telephone assistant.
Think of Elise as an extension of our front desk team. When our clinic is busy or closed, Elise answers the phone to ensure you are taken care of immediately.
What Elise Can Do For You:
• Book and Manage Appointments: Schedule a new visit, reschedule an existing one, or cancel an appointment in real time.
• Answer Common Questions: Get instant answers about our office hours, location, parking, and accepted insurance plans.
• Take Direct Messages: Leave a detailed, accurate message for our medical staff or billing department without being placed on hold.
How It Works:
1. Speak Naturally: You don’t need to press buttons or use specific robotic commands. Just talk to Elise the same way you would speak to any member of our staff.
2. Instant Confirmation: If you book or change an appointment, Elise syncs directly with our office scheduling system and can send a confirmation straight to your phone.
3. Human Backup: Our live staff is always in the loop. If you have a complex medical question or a request that Elise cannot handle, she will immediately route your request to our clinic team to follow up with you.
Your privacy is our priority. Elise is fully HIPAA-compliant, ensuring that all your personal and health information remains entirely safe, secure, and confidential.